Hyundai Service Promise

By choosing to have your car serviced with Edgars Hyundai, you are also reassured of our Hyundai Service Promise.

On your arrival we will:

  • Attend to you promptly
  • Agree the work to be carried out and provide a fully inclusive quote
  • Agree a time when your vehicle will be ready to pick up

During the day we will do the following:

  • Ensure that only appropriately trained Hyundai technicians carry out work on your vehicle
  • Check for any updates recommended by Hyundai and perform these free of charge
  • Provide a professional recommendation if we identify any parts that require replacing, about whether they should be replaced immediately, or at which point in the future they should be re-checked
  • Only ever replace additional parts with your permission
  • Use genuine Hyundai parts, which all carry a two year, unlimited mileage warranty*
  • Call you to confirm when your car is ready

*Parts fitted during a warranty repair have a warranty duration equal to the remaining period of the vehicle warranty.

Upon your collection we will:

  • Explain the invoice to you to ensure you understand the work that has been carried out

After your visit we will:

  • In order to monitor customer satisfaction and to continually improve the service we offer you, we will endeavour to call you within three days of your visit to our dealership to ask if you were satisfactory with the level of service you received from us.